Question 1

Is there a service hotline?

Accepted Answer

Please send your requests to: hello@joyliciouscakes.com
Our customer service representative will contact you asap by returned e-mail or phone.
 
Our customer service operating hours:
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 14:00
Sunday: Closed

Question 2

How do I purchase online?

Accepted Answer

You can order and pay online either as: 
 
(1) a guest only, or
(2) by opening your very own "My Account" with us first (steps see FAQ)

Question 3

What online payment options do I have?

Accepted Answer

Joyliciouscakes.com provides you with the payment channel of your choice:
 
- Major credit cards (Master, Visa, American Express) 
- Payment via your PayPal account
- UEN # 202018676Z
 
If you prefer to pay for your orders via PayLah' or PayNow please contact us.

Question 4

Can I order online and pay for it at the store or to your delivery staff?

Accepted Answer

No. All items purchased online must be paid online before the order is processed. Please note that items in the shopping cart are not reserved or set aside. Our delivery agents and Joyliciouscakes.com staff are unable to accept any (cash) payments.

Question 5

What is the processing lead time for online orders?

Accepted Answer

Please allow us up to 1 working day (24 hours) to process (confirm) your online orders after payment clearance. For more information on Orders, Deliveries, Cancellations and Refunds see our Terms & Conditions. 
 
If your order is urgent, we suggest you e-mail us at hello@joyliciouscakes.com to check our availabilty prior to placing an order online.

Question 6

How do I know if my order placed has been received / is confirmed?

Accepted Answer

For all orders placed online an order confirmation email with an attached invoice showing an order reference number will be sent to you. This means that your order has been confirmed. Our customer service representative will be in touch with you within 1-2 working days upon receiving your order should we require any clarifications to your order.

Question 7

Can I place a special request for items listed in your Store?

Accepted Answer

Yes.
 
For in "Store" cakes and other products, smaller changes (larger size, shapes and flavours) as well as add-ons (candels, greeting cards or an edible name banner) can be accommodated. However, special requests, depending on their complexity, may take at least 3 working days' advance notice. 
 
Kindly e-mail your request to: hello@joyliciouscakes.com to find out more.

Question 8

What is the difference between your products in Store vs. Custom Creations?

Accepted Answer

Custom Creations are tailor-made premium products for special occasions (e.g. weddings, anniverseries etc.) requiring a longer ordering lead-time (minimum one month) due to the special craftmanship required (e.g. sugar arts). Orders for Custom Creations are accepted starting from $250 (for wedding cakes $1000) upwards. Depending on the size and fragility of the Custom Creations delivery charges may differ from the once mentioned under Terms & Conditions. 
 
Requests for our Custom Creations can be sent to: hello@joyliciouscakes.com

Question 9

Can I set-up my own customer account with Joyliciouscakes.com

Accepted Answer

Yes the steps are as per below:
 
Step 1: Click on "My Account" in the footer of the page
Step 2: Key-in our e-mail address and chose a password
Step 3: Validate your e-mail address (check out your inbox for link sent to you)
Step 4: Update / edit your profile to complet the process
 
Now you are ready to order...!

Question 10

What are the delivery options available?

Accepted Answer

We deliver islandwide (Singapore). 
 
For an overview of our delivery fees kindly consult our Terms & Conditions.

Question 11

Do you accept international orders for delivery in Singapore?

Accepted Answer

Yes we do. Customers outside Singapore may choose to make payment via credit card directly or through PayPal. Please see our Terms & Conditions for delivery fees applied.

Question 12

What are your delivery charges? Can they be waived?

Accepted Answer

For our delivery charges and conditions for waiver please consult our Terms & Conditions.