FAQ

Is there a service hotline?


Please send your requests to: hello@joyliciouscakes.com Our customer service representative will contact you asap by returned e-mail or phone. Our customer service operating hours:
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 14:00
Sunday: Closed




How do I purchase online?


You can order and pay online either as: (1) a guest only, or (2) by opening your very own "My Account" with us first (steps see FAQ)




What is the processing lead time for online orders?


Please allow us up to 1 working day (24 hours) to process (confirm) your online orders after payment clearance. For more information on Orders, Deliveries, Cancellations and Refunds see our Terms & Conditions. If your order is urgent, we suggest you e-mail us at hello@joyliciouscakes.com to check our availabilty prior to placing an order online.




Can I order online and pay for it at the store or to your delivery staff?


No. All items purchased online must be paid online before the order is processed. Please note that items in the shopping cart are not reserved or set aside. Our delivery agents and Joyliciouscakes.com staff are unable to accept any (cash) payments.




Can I place a special request for items listed in your Store?


Yes. For in "Store" cakes and other products, smaller changes (larger size, shapes and flavours) as well as add-ons (candels, greeting cards or an edible name banner) can be accommodated. However, special requests, depending on their complexity, may take at least 3 working days' advance notice. Kindly e-mail your request to: hello@joyliciouscakes.com to find out more.




What is the difference between your products in Store vs. Custom Creations?


Custom Creations are tailor-made premium products for special occasions (e.g. weddings, anniverseries etc.) requiring a longer ordering lead-time due to the special craftmanship required (e.g. sugar arts). Orders for Custom Creations are accepted starting from $150 (for wedding cakes $1000) upwards. Depending on the size and fragility of the Custom Creations delivery charges may differ from the once mentioned under Terms & Conditions. Requests for our Custom Creations can be sent to: hello@joyliciouscakes.com




What online payment options do I have?


Joyliciouscakes.com accept all major credit cards (Master, Visa, American Express). You can also pay via your PayPal account. If you prefer to pay for your orders via PayLah' or PayNow please contact us.




Can I set-up my own customer account with Joyliciouscakes.com


Yes the steps are as per below: Step 1: Click on "My Account" in the footer of the page Step 2: Key-in our e-mail address and chose a password Step 3: Validate your e-mail address (check out your inbox for link sent to you) Step 4: Update / edit your profile to complet the process Now you are ready to order...!




What are the delivery options available?


We deliver islandwide (Singapore) daily. For an overview of our delivery fees kindly consult our Terms & Conditions.




Do you accept international orders for delivery in Singapore?


Yes we do. Customers outside Singapore may choose to make payment via credit card directly or through PayPal. Please see our Terms & Conditions for delivery fees applied.




What are your delivery charges? Can they be waived?


For our delivery charges and conditions for waiver please consult our Terms & Conditions.




How do I know if my order placed has been received / is confirmed?


For all orders placed online an order confirmation email with an attached invoice showing an order reference number will be sent to you. This means that your order has been confirmed. Our customer service representative will be in touch with you within 1-2 working days upon receiving your order should we require any clarifications to your order.





 
 

Customer Service

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